The Auto & Tire Doctor
I do not enjoy leaving negative reviews, but after waiting for 2 days and spending $400 on a hotel room, I am left with no choice. I was told that my diagnostic would be done on the 1st day I brought it in and hopefully the work could be completed by the next day. NOTHING was done after I called several times, just wanting an update. I was given wildly different timelines by two different people. If your shop is too busy, just tell me and I will go elsewhere. But don't tell me that you can do it and leave me hanging, waiting and spending $100's in the process, just so I have to spend a few hundred more to have my car towed to Sacramento. SERIOUSLY MESSED UP!!! Update 8/7/20 I appreciate the response, but I was told specifically that the diagnostic would be done the next day. That's the main part I was interested in. I respect the hard work and workload of a small business, but the only reason I paid for a hotel was because I was told the diagnistic would be done the next day. When I called the 1st time around noon, I was told that we will call you when it's done. When I called at 4:30pm I was told by another person that we have you in line 1st thing in the morning and to call back at 11am for the report, that person was not available at 11am and never called me back. That is when I called for the tow. I was led to believe by not one, but two people that at least the diagnostic would be done, just to leave empty handed and about $800 poorer for nothing...and it was not 1 day. I checked in Tuesday for the diagnostic report on Wednesday and then led on to Thursday because I was told I was 1st in line, so I extended my hotel for the SOLE purpose of waiting on an answer from your company.