Truckee Auto Repair

Thank you Allen and the team at the auto doctor for your help fixing my truck. You guys are awesome!!! My truck came in limping and everyone there helped get it back running strong.. highly recommend to all my family and friends!!

Tyler, thank you, I’m very happy with the studded tires you recommended

BMW OWNERS PLEASE READ! I called them to find out if they had any experience working on BMWs, and they said they did. I was pretty sure the power steering had gone out on my 330i because it was difficult to steer while idling and at lower RPMs. I took it in and I was given a call later that day. The staff was friendly. They said it was likely the power steering pump and they were going to order the part. The next day I was given another call and they informed me that the part from their supplier was defective. They were apologetic and said they were going to order a new one. The SAME thing happened again. They said they were given a defective pump a second time. They ordered another, and found that the new pump was still not doing the job. They told me they wanted to order a new power steering hose and reservoir as well. I did not authorize them to install a new hose, because my BMW mechanic in Southern California had just replaced it before I made the trip up to Truckee. The alternative was for them to order a new pump and new reservoir without the hose(~800 quote). I authorized it. A few days later they called again and said it wasn't working. They now suspected the steering rack (new quote $1100) needed to be replaced. At this point the car had been in the shop for about 7 days. I was frustrated and I informed them that I would be calling back after making a call (to my BMW mechanic in Southern California). I politely asked for a discount because of the inconvenience the experience had caused me. They said they would try to accommodate that request. I called to confirm with my BMW mechanic back home that the steering rack was likely NOT the problem. He said that I should get the car back home so he could diagnose the problem. I called the Auto and Tire Doctor back and I informed them I would be picking up the car. They quoted me for $200-$300 more than my ORIGINAL QUOTE. I reminded them that I did not authorize the hoses and that I would still like a discount. Thankfully I noticed this and they reduced the price. I picked up the car and they had installed the hoses that I specifically told them NOT TO. Thankfully they didn't charge for the hose(s) they replaced. However, I paid $750 for my car to still have a faulty power steering system. The car was taken back to Southern California and was fixed for $200(!!!) by my BMW mechanic. All that was needed was a flush for the power steering system. Be aware of this before taking your BMW for repair!

You guys are the best and are taking care of my car with excellent care

I had an issue w/my trailer and a bearing seizing up. I had it towed to the auto doctor for repair. As it turned out there were some problems and the issue reoccurred as I was towing the trailer home from the shop to the Bay Area. I called up afterwards and had my mechanic explain the issue to the Alan and he made things right by not charging me for the work that was done. We're all human and sometimes things don't work as planned...what's equally important is to recognize when there is a problem and fix it. Alan did exactly that, end of story. Reputation is everything and I'm impressed that the auto doctor has firmly stood behind their work and made the everything whole.

Fantastic, friendly service. The best

So great to have a family-owned trustworthy auto repair shop in Truckee! Been taking several cars here for many years, and today (12/14/2020) the hood latch on my Subaru Forester malfunctioned so it would not close properly. I just popped in unannounced, and Alan took a look, then drove into the garage. Ten minutes later he brought it back out and it was working perfectly! He fixed it right then and there even though they were booked solid! Wouldn't take my cars anywhere else. Thanks Alan!

Had appointment for oil change and tire swap, they took me in right on time and within an hour were done! I liked the photo records of the maintenance done. Very professional as always. Only garage I've used since moving here in 2001. Highly recommend.

Quick alignment. Friendly service.

Great work, honest, up front & good customer service!