Truckee Auto Repair

Worst customer service ever. I waited twenty minutes at the front desk just to schedule an oil change. They were apologetic after realizing I was not there to pick up a car. When I did bring my vehicle in, I asked them to call me when it was done. I was early for the appointment. Three hours later I hadn't heard from them. When I called, the front desk person said he thought it was done but wasn't sure. I'm not sure these guys want your business unless it is something they can really take you to the cleaners for. Definitely will not be going back.

What a great experience! Not the fact that our motorhome's transmission blew up coming up the Donner grade or that we had to hire a huge tow truck. But we were fortunate the tow truck driver deposited us in the Auto & Tire Doctor parking lot. This was a Sunday. On Monday morning the staff went right to work diagnosing the problem. Ordered a transmission from Indiana which arrived on Thursday and we were out by Friday. Thanks to mechanic Paul. Every person there was concerned about our predicament and John the owner continually provided us with updates and reassurances. These guys are so professional, competent, considerate, and caring. If you are a local, you are so fortunate to have these guys, if you are a stranded traveler, you are treated like a local! Thanks John and staff! Tom & Lynne San Diego

I knew I shouldn't have gone back. But it was a Saturday and an emergency and they were the only auto place in town open. I had to have my truck towed there because the serpentine belt tensioner locked up and the belt was burning around it. Got it there and they said I could pick it up Monday, perfect. Go to pick it up Monday, and the guy says that it was around $400!!! What?! I said "that's a bit much", he says "sorry, that's what it comes to." Told him I wanted to look at the break down...They tried to charge me DOUBLE (good thing I looked, someone else might have been easily scammed). He tries to blame it on someone else in the shop, and fixes it...no sorry. Ok, paid for it and went home. Next morning, I figured I'd take a look under the hood to see if they in fact replaced what they said they did...They snapped the bolt off the old tensioner and gave it back to me (couldn't have been an oversight, it was pretty obvious). Bring it back down Tuesday, "Oh ya, wonder how that could have happened" they said, and ordered the new tensioner for Wednesday. Brought the truck BACK DOWN on Wednesday and said they would have it done by the end of the day and would call me. No call, so I call them and they said "all done, but you have to pick up tomorrow because we are closing". Go back Thursday to pick it up, tensioner had been replaced, and gave me the keys. Not a single, "we are sorry", or "sorry for the inconvenience". I have some choice words to say here but will refrain. All I can say is, stay away from the "Auto Doctor" at all expense, but if you do happen to bring your vehicle in there, make sure you look that the cost breakdown and find out if they are scamming you too!

Anti-semitic comments are tolerated here. My husband came home after having $500 worth of work done at the auto doctor in Truckee. He was originally quoted $200-300. When he went to pay today, he presented the local's coupon for $50 off labor of over $200, or $20 off labor over $100. The young man ringing him up tried to give him only $20 off, and when he said he thought he should be eligible for the $50 off, the man reviewed the bill with his boss and then said to his boss, "I tried to Jew him" or something to that effect, attempting to use the phrase "to Jew" as a synonym for "rip off", which was audible to my husband, who is a Jew. He was stunned and just wanted to get out of there. When he got home he told me about this and I am outraged that the boss did not tell the young man that it is not okay to talk that way, that anyone would talk that way in the first place, and that we have spent money here over the years. We will never go back and feel violated. Do people really talk and think that way in 2013? Evidently some do, which is shockingly horrible.

Broke down near truckee on a saturday - not only were these guys open they fixed me up and had me on my way in no time. Even told me where to have a good meal while I waited. Also AAA certified. Good honest people.

I took my car in knowing what the problem was. It was a torn cv/boot on the right hand side that was causing clicking sounds from the passenger side. I thought as a local I should give back to local businesses'. I had hear mixed reviews about them from friends especially women who had had problems in the past. I thought to give them the benefit of the doubt. Maybe I would have a different experience. I was wrong. I went in thinking I would get trustworthy mechanics and an honest service. Instead I got my car back with the same exact problem it went in for. After leaving my car I get a call telling me I was wrong and the problem was not on the right side but on the left and that the left axle should be replaced. I disagreed but relented in their diagnoses. I am a women who doesn't know much about cars. I shouldn't argue with the mechanic. So they " fixed" the problem. Not even a week goes by when I start hearing the clicking sound in the exact same spot I had heard it BEFORE I took it in. I let it slide for a awhile until I felt like I should really have it looked at again. So I took it to a different mechanic. He ended up fixing the problem and showing me what the auto doc had done. They replaced the axle alright but replaced the wrong one and with a rebuilt part not a brand new one like my new mechanic had done. I guess the saying is true. You can always tell if a mechanic is good in how they treat women. That will be the last and only time I have the Auto Doc work on my car. However, I am giving them one star not because they did something right but because if not for them misdiagnosing my car, swindling me out of money and treating me like an idiot when they were the idiots, I never would have found my new mechanic. So thanks Auto Doc you helped me find my future mechanic and he is amazing!

I have been taking my vehicles to The Auto Doctor for 20 years and have had supreme service with every visit! John is the personality behind this bussiness and he always treats me like I was part of his family. They are very proffessional …More

Crooks and Inconsiderate! I have gone to the auto doctor before, left feeling a little taken advantage of. Today was the final straw and my last visit. I made an appointment for what should have been a 15 min oil change, to get there and be …More

Such a great experience with the Auto Doc. You can really tell that it is a family owned/operated business, as the owner, John, made sure I had everything I needed. When my Ford started giving me some problems, I stopped by and even in the …More

Do good work but are pricier since they moved from West River Street to their purpose-built facility. I am not convinced that they don't invent unnecessary work. More aggressive than more trustworthy and more reasonably priced Quality Auto. They would be my 2nd choice in Truckee.